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Event Terms & Conditions - essential information for all ticket holders.

Please read carefully.

  • Your ticket is issued to you for the event by Nottingham City Council (the promoter) on behalf of Gigantic, out ticketing partner. Your entry to the venue is by ticket / print@home ticket and constitutes your acceptance of these terms and conditions. We recommend that you retain your ticket as proof of purchase.
  • This ticket is not transferable. The Promoter may take legal action against you if you attempt to re-sell it near the venue or on any secondary ticketing or auction website or use it as a part of any un-authorised promotional activity.
  • The Promoter cannot replace lost tickets so please keep your ticket safe. Venue pass outs are permitted, but please speak to a member of Security staff prior to leaving the venue.
  • Shows are a mix of standing and seated shows. When a show is seated, seating is issued on a first come, first served basis. Spiegeltent booths accommodate eight persons, if you are occupying a booth in a group size of less than this, we may ask you to make some new friends to ensure we can accommodate all ticket holders.
  • The Promoter reserves the right to refuse entry, and will do so if you are under the influence of alcohol or an illegal substance, or for any other reason at our discretion.
  • Please note the age restrictions in place for individual shows, persons under this age will be refused entry even with a valid ticket. Children under the age of 14 years old must be accompanied by a parent or guardian. All guests over 2-years old will require a ticket.
  • The Promoter may search all bags. Please note there are no cloakroom facilities on-site.
  • Admission to the Venue is at your own risk and the Promoter has no liability whatsoever for any loss, damage, death or injury to you or your property which is not caused by its negligence.
  • The Promoter may change the event's programme in particular, the day or time of the event, because of unforeseen and unavoidable circumstances. We will advertise change(s), but please check the website and social media prior to travel.
  • You are not permitted to bring professional audio visual (including SLR cameras) or audio recording equipment into the venue without the express permission of the Promoter. You consent to the filming and sound recording of the Event as a member of the audience.
  • Food and beverage items may not be brought into venue, except for one 500ml bottle of water for personal consumption. Food and beverages will be on sale at the event.
  • Animals, with the exception of assistance dogs, are not permitted in the venue. Facilities are provided for disabled and people with mobility issues. If you have any special access needs, please contact us.
  • This ticket is issued Subject to Licence and to the terms of our Premises Licence.


  • Prolonged exposure to loud music can cause damage to your hearing.

These terms and conditions apply to Nottingham City Council staged events; namely:

The Magnificent Spiegeltent
Robin Hood Pageant
Selected Halloween events

Other events where Nottingham City Council is not the promoter, are sold under different terms and conditions.